The Operational Backbone
Many clients feel a sense of vulnerability when first reaching out for support. I provide a structured and welcoming intake process that honors that courage, ensuring you feel heard and held from your very first inquiry.
I utilize my extensive background in healthcare leadership to systematize the client journey. By thinking ten steps ahead, I build the digital infrastructure—from secure data management to automated scheduling—that allows our therapists and clients to focus fully on the transformative work of intimacy. I thrive on creating "flow" within our systems so that the administrative side of therapy feels effortless, providing you with the clarity and ease needed to begin your journey toward authentic alignment.
Professional Experience
Ann-Marie is a seasoned healthcare professional with 10 years of experience specializing in leadership, operational excellence, and precise stakeholder coordination. Holding both a Registered Nurse (RN) designation and a Master of Nursing (MN), she brings a high level of clinical sophistication to her role as Clinic Coordinator.
She has a proven track record of bridging the gap between clinical needs and technical solutions through successful digital implementations and large-scale healthcare project management. At Unleash Synergy, Ann-Marie excels at aligning diverse operational functions to ensure high-quality service delivery. She leverages platforms like Jane, Google Workspace, and Dropbox to maintain a virtual office that is secure, efficient, and growth-oriented.
Core Responsibilities
- Systems Architecture: Designing and optimizing virtual office workflows and therapist support systems.
- Client Advocacy: Managing intake, consent, and warm, professional communication as the primary touchpoint.
- Operational Excellence: Overseeing clinical software, scheduling logic, and secure payment processing.
- Quality & Security: Maintaining rigorous standards for client information security and digital file organization.
- Strategic Growth: Supporting clinic expansion through data reporting, newsletters, and social media management.
Beyond the Office
- Foodie: Always on the hunt for the perfect meal and new flavors.
- Fitness: Dedicated to staying active and maintaining a healthy lifestyle.
- Family: Prioritizing quality time and creating memories with loved ones.